How to maintain relationships with potential clients and getting courses via Glasgow Chamber of Commerce. We spoke to NoFrames Customer Relationship Manager Jonathan to know more about his career development from a marketing student to a sales professional.

– Let us know, where did you study? Why did you choose this field?

I have a background in marketing at City of Glasgow College and Strathclyde University, marketing has always interested me due to how varied a practise it is. The balance between it being an art and a science allows for a lot of interesting creativity to be had.

– What past experience do you think lends itself to this role?

It’s hard to say as this is my first sales position, in these scenarios it’s all about transferrable skills. I’ve worked in a few bars in my time and have thought back to those days in some situations while working here, it’s a stretch but it’s helped! 

– How did you find NoFrames? What made you choose NoFrames over others?

NoFrames was referred to me through the Kickstart Scheme set up by the government to help younger people get back into work, after being advised to apply for the job I thought it looked like a great opportunity and a great team to join, it was really a no brainer to look into.

 

 

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After being advised to apply for the job I thought it looked like a great opportunity and a great team to join, it was really a no brainer to look into.

 

– How has the experience been so far?

Yeah, it’s been a great learning experience given the fact I’m new when it comes to sales but in these situations, you tend to find the most room to grow and I’ve tried to welcome that opportunity with open arms.

I’ve been a part of NoFrames for nearly 3 months now and I’ve had a lot of positive experiences along the way in this short time. There has been so much support from the founders Ana and Irina, they have been a great help to me over my time here and allowed me to progress each and every day since my start.

– What is a Customer Relationship Manager? Give us an idea of what you do day-to-day.

In my day-to-day there is a mix of two different sides of the sales process, trying to find potential companies that would be a good fit for NoFrames to work with and maintaining relationships with potential clients—as the process can take some time. This mix keeps things fresh.

– Have you taken any training while being at NoFrames?

There have been a few training courses that I’ve taken in my time here that have been
beneficial to me, a social media for business lecture and a customer sales workshop. Both have been a big helping hand.

A funny story comes to mind when thinking about the support I’ve had throughout my time here involving one of the founders, Ana. It was early on in my sales training and I was being taken through the different stages and processes of trying to secure a new client for the company, Ana was a massive help as she was very informative; giving me a lot of resources to read through which were very helpful and I thought this was great, I’m going to be able to pick up this sales stuff so well with all of this guidance.

Ana decided that me and her should do a practice sales Zoom call where Ana would act as the potential client and I would do my job of selling the company. After reading and watching so much of the material Ana had given to me I felt ready as ever, fully confident I would be able to land this imaginary business.

The call started and I felt like I was flying, flowing with all information I had been given. Being detailed about our strategy all the while staying interesting to keep Ana fully engaged, I felt as if it couldn’t be going better.

After my spiel was over Ana’s quick response still haunts me to this day: “Jonathan your enthusiasm is great but you never even asked how I am.”

This was the moment I realised that even after all the help I’d been given, I personally still had a long way to go!

After that tragic/hilarious moment which was a while ago now, I feel I have personally progressed in my role at NoFrames. Getting better and better with each passing week all through my persistence and the fantastic team we have.

P.S. I now remember to ask “how are you?” at the start of a call.

– What does being a Customer Relationship Manager mean to you?

I’m the bridge between our clients and the company, it’s your job to maintain that bridge and create as straightforward and secure a route as possible.

 

 

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I’m the bridge between our clients and the company, it’s your job to maintain that bridge and create as straightforward and secure a route as possible.

 

– What are a few key elements you need to be able to do your job?

Patience and persistence are good mantras to have in this role, like a lot of things never too high never too low. As generic as it is, these things can help a lot.

What are your long-term goals?

I don’t want to pigeon-hole myself too much when it comes to long term goals, I know life can be pretty random and whatever you are doing at the moment can be turned on its head a year from now, but ideally if I can just focus on doing my best day-to-day, I like to hope the right things will pop up.

To anyone interested in getting started in Customer Relations, what advice would you give to them?

Every individual sales process is a marathon not a sprint, understand that most of the time you are working at the potential clients’ pace when it comes to selling and not your own.

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